In June 2001 when the Rooster first went online, we chose a very basic shipping and handling charge structure. In February 2020, after a cost analysis, we discovered that, because of USPS price increases, we had experienced a significant shipping cost increase. We had to bring our charges to a point that covered our cost.
Please bear in mind that the shipping & handling charge covers more than just the actual postage. The expenses of order processing include the cost of performing all the support functions that make shopping online so convenient.
Normally, orders are packed and shipped within one work week, but our goal is to ship within 48 hours.
If there is a problem with, or a question about the order, we will contact the customer.
A notification will be placed on the Rooster's HOME PAGE/STOREFRONT should the store have to be temporarily closed for any reason.
Our primary carrier is the US Postal Service (USPS). Orders are shipped via USPS Priority Mail. They are at your mailbox everyday and our orders are usually delivered, by them to you, within two to three days. The one exception would be heavy (usually 10 pounds or more) orders, which we may ship via United Parcel Service (UPS) or Federal Express (FEDEX) Ground.